Refund and cancellation policy

1. Refund eligibility

A 100{'support': 'support@businessneeds.co.za', 'legal': 'BusinessNeeds Online (Pty) Ltd'}efund applies only if both of the following are true:

The cancellation request is submitted within 7 days of registration and payment; and
No work has been initiated or completed on the requested service.

2. Non-refundable circumstances

Refunds will not be granted where:

Work has already started, for example submissions to CIPC or SARS
Delays are caused by third-party institutions
Incorrect documents or information were supplied by the client
Services are completed but not used by the client

3. Partial refunds

Partial refunds may be considered depending on how much work has already been completed.

4. Processing time

Approved refunds are processed within 7 to 14 business days and returned to the original payment method.

5. Disputes

Refund disputes must be emailed to support@businessneeds.co.za and are reviewed within 3 to 5 business days.

Debit order mandate and policy

1. Debit order authorisation

By subscribing to monthly or recurring services, the client authorises BusinessNeeds Online (Pty) Ltd to process debit orders on their bank account for the agreed fees.

2. Changes to fees

We will notify clients of fee changes at least 30 days before they take effect.

3. Returned or unpaid debit orders

If a debit order is returned unpaid:

The client is notified within 24 to 48 hours
Payment must be made within 3 business days
Services may be suspended until payment is received

4. Collections

If payment remains outstanding for more than 7 days:

A final demand may be issued
The account may be handed over to external debt collectors
The client may be liable for additional legal or collection fees

5. Cancelling a debit order

Clients must provide 30 days written notice to cancel a debit order service.

6. Disputes

Any debit order dispute must be lodged in writing within 7 days of the transaction. All disputes are reviewed within 3 to 5 business days.